When something goes wrong, no matter who is at fault and regardless of the reason, someone must tell the story as quickly as possible. Will there be a 'spin' on that story that will make the establishment or person look good? Probably. But that's not necessarily bad as long as there aren’t lies and deliberate distortions that will come back to haunt you later. Ducking the issue or letting the media or people tell the mass about a crisis or its underlying causes is never a good idea.